When you buy a service contract from us, you will have a Lead Technician assigned to you.* Having one point of contact allows our technicians to familiarize themselves with your systems and personnel, and also allows you to get familiar with our technicians. Technicians will arrive on-site at scheduled dates that are convenient for you.
- 4-hour response time
- Server maintenance tech support/troubleshooting
- Software and hardware installation
- System performance/maintenance
- Software updates
- Backup maintenance
- Disaster recovery plans
- Virus scans
- Support
We offer every means of support available for your business, so you can count on us to get the job done.
On-site Support: We will come to your office to perform maintenance, troubleshooting, and installations.
Remote Support: We can configure your systems so that we can access them directly from our facilities. This is especially useful in emergency situations.
Phone Support: For some problems, we can guide you through simple troubleshooting steps right over the phone. Our technicians will guide you step-by-step using language that you can understand.
*Based on availability
