When you buy a service contract from us you will have a 'Lead Technician' assigned to you (*based on availability). Having one point of contact allows our technicians to familiarize them selves with your systems & personnel, and also allows you to get familiar with our technicians. Technicians will arrive on-site at scheduled dates that are convenient for you.
 

• 4 hour response time
• Server Maintenance Tech Support / Troubleshooting
• Software & Hardware installation
• System Performance / Maintenance
• Software Updates
• Check backups
• Disaster Recovery plans
• Virus Scans

Support

We offer every means of support available for your business, so you can count on us to get the job done.

On-site Support: We will come to your home or office to perform any maintenance, troubleshooting or installations.

Remote Support: We can configure your systems so that we can access them right from our facilities. This is especially useful in emergency situations.

Phone Support: For some problems, we can guide you through simple troubleshooting steps right over the phone. Our technicians will guide you step by step using language that you can understand.